For Rainhill Business Centre Ltd, protecting your personal data is a priority. We comply with all relevant data protection legislation and the following privacy notice is intended to provide transparency about how we handle your personal data.

How do we collect information from you?

We obtain information about you when you engage us to deliver our services/occupy the premises, or for use on our website, and/or when you use our website, for example, when you contact us about our services.

What type of information do we collect from you?

The personal information we collect from you might include your name, address, telephone number, email address, and bank account details for deposit return.

How is your information used?

In general terms, and depending on which services you engage us to deliver, as part of providing our agreed services we may use your information to:

  • contact you by post, email or telephone
  • maintain our records in accordance with applicable legal and regulatory obligations
  • process financial transactions

Who has access to your information?

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Any staff with access to your information have a duty of confidentiality.

Third Party Service Providers working on our behalf

We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf, for example to process payroll or basic bookkeeping, or for debt recovery. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and they have policies in place that require them to keep your information secure and not to use it for their own purposes.

Please be assured that we will not release your information to third parties unless you have requested that we do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention and detection of crime, fraud or corruption.

Security precautions in place to protect the loss, misuse or alteration of your information

Whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given, or where you have chosen, a password or PIN code which enables you to access information, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Retention of your data

We retain your data for as long as you are using our services/occupying the premises.

All personal data is/will be destroyed within 6 months of vacation of premises/end of contract unless there is an ongoing debt recovery operation.

Your rights

Access to your information: You have the right to request a copy of the personal information about you that we hold.

Correcting your information: We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.

Deletion of your information: You have the right to ask us to delete personal information about you where:

  • you consider that we no longer require the information for the purposes for which it was obtained
  • you have validly objected to our use of your personal information
  • our use of your personal information is contrary to law or our other legal obligations.

Restricting how we may use your information: In some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information. The right might also apply where there is no longer a basis for using your personal information but you do not want us to delete the data. Where this right is validly exercised, we may only use the relevant personal information with your consent, for legal claims, for example.

Changes to our privacy notice

We keep this privacy notice under regular review. Paper copies of the privacy notice will also be provided on request.

This privacy notice was last updated on 25 May 2018.

Contact information

Laura Taylor
Telephone: 0151 430 2900
Email: laurataylor@rainhillbusinesscentre.com

Complaints

We seek to resolve directly all complaints about how we handle your personal information but you also have the right to lodge a complaint with the Information Commissioner’s Office at:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone - 0303 123 1113 (local rate) or 01625 545 745
Website: https://ico.org.uk/concerns